Terms of service

Terms of Service

This website, novagameroom.com, is operated under the trading name Nova Game Room. These terms apply to purchases through our online store.

Products and orders

Read the product description, dimensions, specifications, price and availability before ordering. Images illustrate the product; screen colours may vary. Contact us if you need clarification before purchase. If a material listing error or stock issue affects your order, we will contact you and offer a suitable correction or cancellation and refund.

Prices and payment

The currency and total payable are displayed before you confirm payment. Applicable taxes and delivery charges are shown at checkout. Standard UK shipping is free. Payments are processed through the payment methods displayed at checkout.

Delivery

We ship to the United Kingdom. Handling takes 1–3 business days and transit takes 7–12 business days after dispatch, giving an estimated total of 8–15 business days, excluding weekends and UK bank holidays. See our Shipping Policy for details. Contact us about delivery problems.

Returns, cancellations and refunds

We offer a 30-day return window from delivery, free eligible returns, no restocking fee and refund processing within 14 days as explained in our Return and Refund Policy. Your statutory rights, including rights relating to faulty goods and distance-selling cancellation, remain unaffected.

Website use and privacy

Use the website lawfully and do not interfere with its security or other customers. Our Privacy Policy explains how personal information is handled. Website materials may not be reused in a way that infringes the rights of their owners.

Consumer rights

Nothing in these terms excludes liability or limits consumer rights where this is prohibited by applicable law. Mandatory consumer protections continue to apply.

Contact and complaints

Nova Game Room
Email: info@novagameroom.com
Phone: +44 7470912361
Address: 24 THE CRESCENT, SOLIHULL, WEST MIDLANDS, B91 1JP, United Kingdom

Contact us with any complaint and your order number so we can investigate. Updates to these terms apply to future orders; the terms in effect when you place an order apply to that order.