Refund policy

Returns and Refunds

Nova Game Room accepts return requests within 30 days of delivery, including change-of-mind returns. No restocking fee applies. Eligible returns are free.

How to return an item

Email info@novagameroom.com with your order number and the item you wish to return. You do not need to give a reason when exercising your statutory cancellation rights. For damaged, faulty or incorrect items, describe the issue; photos can help us resolve it.

Contact us before sending a return so we can provide a prepaid return label or arrange a suitable collection for bulky goods. We cover the return transport cost. Return address: Nova Game Room, 24 THE CRESCENT, SOLIHULL, WEST MIDLANDS, B91 1JP, United Kingdom.

Pack items securely with their accessories and, where possible, original packaging. For change-of-mind returns, items should be in their original condition. You may inspect goods as you would in a shop. We may deduct only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits.

Cancellations and faulty goods

Contact us promptly to cancel an order. If it has already been dispatched, follow the return process. UK distance-selling rights allow you to notify us of cancellation within 14 days after delivery and send the goods back within a further 14 days. Our 30-day return window is additional to these rights.

If goods are faulty, damaged or not as described, contact us for the remedies available under UK consumer law. The 30-day voluntary return window does not limit your statutory rights.

Refunds

We issue refunds to the original payment method within 14 days of receiving the returned goods or, for a statutory cancellation, receiving evidence that you have sent them back, whichever is earlier. Inspection does not extend this deadline. If no return is required, we process the refund within 14 days of agreeing it. Your bank may take additional time to display the credit.

We refund the purchase price and any standard delivery charge as required by law. UK standard shipping is free. No restocking fee is charged. Contact us if an expected refund has not arrived.

Contact

Nova Game Room
info@novagameroom.com
+44 7470912361
24 THE CRESCENT, SOLIHULL, WEST MIDLANDS, B91 1JP, United Kingdom

Exchanges

We accept exchanges for eligible products within 30 days of delivery, subject to availability and the return conditions above. Contact info@novagameroom.com for exchange instructions. Prepaid return labels are provided electronically for you to download and print; for bulky goods, contact us to arrange a suitable collection.